This document is the English translation of the Ukrainian public offer («Публічна оферта»). In the event of any discrepancy between the two language versions, the Ukrainian version prevails.
1. General provisions
These Terms of Service (the «Offer») constitute an official proposal by Limited Liability Company «Koba Korp» (registration number 45669702, Ukraine, 33023, Rivne region, Rivne district, city of Rivne; the «Company») to enter into an agreement granting the right to use the Vatra mobile application on the terms set out below.
The Offer is a public offer within the meaning of Articles 633, 641 and 642 of the Civil Code of Ukraine and Article 11 of the Law of Ukraine «On Electronic Commerce».
2. Definitions
Application — the Vatra mobile application for iOS and Android, together with related services.
User — a natural person who is at least 18 years of age and uses the Application.
Account — the User's personal profile within the Application.
Subscription — paid access to the Application's extended features for a defined period.
Store — the App Store (Apple Inc.) or Google Play (Google LLC), through which the Application is distributed and payments are processed.
3. Acceptance of the Offer
The Offer is deemed accepted, and the agreement concluded, at the moment the User creates an Account or begins using the Application. By continuing to use the Application, the User confirms that they have read and agree to these Terms and to the Privacy Policy (https://koba.co.ua/en/privacy).
If the User does not agree with any provision, they should stop using the Application.
4. Medical disclaimer
This is the most important section of these Terms. Please read it in full.
4.1 Vatra is not a medical device within the meaning of the Ukrainian Technical Regulation on Medical Devices or Regulation (EU) 2017/745. The Application has not undergone the corresponding certification and is not offered as a means of diagnosing, treating, preventing or alleviating any disease.
4.2 The Application does not provide diagnoses, does not prescribe treatment, and does not replace consultation with a physician, physical therapist, psychologist or psychiatrist.
4.3 The materials in the Application are of a general informational and educational nature. They do not account for a specific person's full health picture, medical history, current medication or test results.
4.4 The results of tests and questionnaires in the Application are reference points for self-observation, not clinical assessments. They are not a basis for self-diagnosis or for changing any treatment prescribed by a physician.
4.5 Consulting a physician before starting to use the Application is recommended, particularly if the User is undergoing treatment, recovering from injury or surgery, or has a chronic condition.
4.6 The User decides independently which exercises to perform and is responsible for that decision. Stop immediately if pain, dizziness, shortness of breath or any deterioration in wellbeing occurs.
5. Contraindications and limitations
Refrain from using the relevant sections of the Application, or consult a physician first, if you have:
Physical exercises:
— acute pain of unknown origin;
— recent injuries, fractures or sprains in the acute phase;
— a post-operative period, until cleared by a physician;
— an acute infection or elevated temperature;
— uncontrolled hypertension, arrhythmia or other cardiovascular conditions without clearance from a cardiologist;
— dizziness, balance impairment or vestibular disorders;
— pregnancy, without clearance from the supervising physician;
— traumatic brain injury or blast injury in the acute period.
Exercises involving visual stimuli:
— epilepsy or photosensitive disorders;
— migraine in an acute phase;
— recent eye surgery.
Breathing and mental practices:
— acute psychotic states;
— severe respiratory impairment;
— being under the influence of alcohol or drugs;
— panic disorder in an acute phase, without the support of a specialist.
This list is not exhaustive. Only a physician who has examined you can give a definitive assessment.
6. Crisis situations
The Application is not an emergency service and is not intended to provide help during a crisis.
If you or someone near you is in danger, if you have thoughts of self-harm, or if you feel you cannot cope, please reach out to people rather than to an app:
— in Ukraine: 103 for emergency medical assistance;
— across the European Union: 112, the single emergency number;
— elsewhere: your local emergency number.
Tell someone close to you or your family doctor, or contact a psychosocial support service in your area. Asking for help is not a weakness.
7. Subject matter of the agreement
7.1 The Company grants the User the right to use the Application for its intended purpose under a simple non-exclusive licence, without the right to transfer it to third parties.
7.2 The Application's basic features are provided free of charge. Extended features are available by Subscription.
7.3 The Company does not guarantee that the User will achieve any specific recovery outcome, as results depend on state of health, consistency of practice and other circumstances outside the Company's control.
8. Plans and payment
8.1 The Application operates on a freemium model and offers the following plans:
— Basic: basic features, free of charge;
— Extended: full access for one User;
— Family: full access for several Users under a single Subscription.
8.2 The current price of each plan is displayed in the Application and in the relevant Store before payment is confirmed. The price in local currency is determined by the Store's price tiers; the Company does not set conversion rates itself.
8.3 Payment is processed solely through the Store, via the App Store or Google Play. The Company does not accept payments directly and has no access to, and does not store, payment card data.
8.4 The price may include value added tax or an equivalent local tax, which is calculated and remitted by the Store as merchant of record in the relevant jurisdiction.
8.5 Joining a Family plan takes place by invitation from the Subscription holder. The Subscription holder may remove a member at any time. All members of a Family plan must be at least 18 years of age.
9. Automatic renewal and cancellation
9.1 A Subscription renews automatically for the following period unless the User cancels it at least 24 hours before the end of the current period.
9.2 Subscriptions are managed and cancelled in the Store account settings, not in the Application:
— iOS: Settings, your name, Subscriptions;
— Android: Google Play, Profile, Payments and subscriptions, Subscriptions.
9.3 After cancellation, access to extended features continues until the end of the paid period.
9.4 Deleting the Application from a device does not cancel a Subscription.
10. Refunds
10.1 Because all payments are processed through the Store, refunds are issued by the Store under its own rules. The Company has no technical means of issuing a refund itself.
10.2 Refund requests are submitted directly to Apple (reportaproblem.apple.com) or to Google Play.
10.3 For Users in the European Union. EU law grants consumers the right to withdraw from a contract for digital content within 14 days. By starting to use extended features immediately after payment, the User confirms that they request immediate access and understand that the right of withdrawal is lost once the service has been fully supplied. Mandatory consumer protection rules of the User's country of residence apply regardless of these Terms.
10.4 The Company reviews reports of incorrect charges at au.oc.abok%40troppus and assists Users in dealing with the Store.
11. User obligations
The User undertakes:
— to provide accurate information when creating an Account;
— not to give third parties access to their Account;
— not to use the Application for purposes contrary to law;
— not to attempt unauthorised access to the Company's systems, not to carry out automated data extraction, and not to circumvent technical restrictions;
— not to use the Application's materials to provide paid services to third parties without the Company's written consent.
12. Intellectual property
All rights to the Application, its content, methodology, texts, images, video, trade names and logos belong to the Company or are used by it on lawful grounds. The licence under these Terms transfers no intellectual property rights to the User.
13. Limitation of liability
13.1 The Company is not liable for the consequences of a User performing exercises without regard to their own state of health and without consulting a physician, nor for the consequences of disregarding the contraindications set out in section 5.
13.2 The Company is not liable for interruptions caused by the actions of the Store, hosting providers, telecommunications operators, or circumstances beyond the Company's control.
13.3 Limitations of liability apply to the extent permitted by law. Rules protecting consumer rights that cannot be limited by contract remain in force.
14. Force majeure
The Company is released from liability for failure to perform its obligations where such failure is caused by force majeure, including military action, the introduction or modification of martial law, missile attacks, prolonged outages of electricity and communications, and cyberattacks on critical infrastructure.
15. Changes to these Terms
15.1 The Company may amend these Terms. The new version is published at https://koba.co.ua/ with its effective date indicated.
15.2 The Company gives notice of material changes in the Application or by email at least 14 days before they take effect.
15.3 Continued use of the Application after changes take effect constitutes agreement with the new version. A User who does not agree may cancel their Subscription and delete their Account.
16. Term and termination
16.1 The agreement is in force from the moment of acceptance until the Account is deleted.
16.2 The User may terminate the agreement at any time by deleting their Account in the Application, through the contact form on the website (https://koba.co.ua/en/#contacts), or by writing to .au.oc.abok%40troppus
16.3 The Company may restrict access in the event of a material breach of section 11, having first notified the User, except where the breach poses an immediate threat to its systems or to other users.
17. Governing law and dispute resolution
17.1 These Terms are governed by the law of Ukraine.
17.2 Disputes are resolved through negotiation. If no agreement is reached, disputes are resolved in court in accordance with the law of Ukraine.
17.3 Users who are consumers resident in the EU retain the right to bring proceedings in the courts of their place of residence where the law of their country so provides.
17.4 These Terms are drawn up in Ukrainian and English. In the event of any discrepancy, the Ukrainian version prevails.
18. Company details
Limited Liability Company «Koba Korp»
Registration number (ЄДРПОУ): 45669702
Ukraine, 33023, Rivne region, Rivne district, city of Rivne
Email: au.oc.abok%40troppus
Website: koba.co.ua